Last updated: 03/09/2026
1. Data Controller
The Data Controller is CMP di Ercole Palmeri, with registered office in Via Mulazzani, 2 - 24047 Treviglio (BG), Italy, VAT no. 08375360016, e-mail: info@freelancewww.it, (hereinafter the "Controller").
2. Categories of data processed
We process the following categories of personal data:
- Registration and profile data: first and last name, email address, password (stored in encrypted form), VAT number if applicable, company name, billing details, profile photo, bio, links to portfolio or personal website, skills and other professional information you provide voluntarily;
- Published content: projects, descriptions, any attachments, offers and quotes, messages exchanged through the platform's chat, reviews;
- Payment data: payment instrument data (card number, expiry, CVV, etc.) is processed directly by our provider Stripe Payments Europe Ltd. and is not stored on our systems. From Stripe we receive only the outcome of the transaction and the minimum data needed for billing and fraud prevention;
- Browsing data: IP address, browser type, operating system, language, pages visited, date and time of access, referrer, automatically collected by our servers and by our analytics providers;
- Cookies and similar technologies: see our Cookie Policy for details;
- Data collected from third parties (Art. 14 GDPR): to verify a client's reliability we may consult publicly available information (e.g. business registers, public databases) and collect reports or feedback from other users of the platform.
3. Provision of data
Providing registration, profile and billing data is necessary to access FreelanceWWW's services: failure to provide it prevents account creation and use of the platform. Providing other data (e.g. marketing data, profile photo, bio) is optional: refusing it only makes the related features unavailable.
4. Categories of recipients
Data may be disclosed, strictly within the limits necessary for the purposes stated above, to the following categories of recipients, appointed — where applicable — as data processors under Art. 28 GDPR:
- hosting and cloud infrastructure providers;
- payment service providers (Stripe Payments Europe Ltd.) and fraud-prevention providers;
- transactional email and communication service providers (e.g. Amazon Web Services EMEA S.à r.l. – Amazon SES, Resend);
- analytics and advertising service providers (e.g. Google Ireland Ltd.);
- professional advisors (accountants, lawyers) for accounting, tax and legal-assistance purposes;
- public, supervisory and judicial authorities, when required by law or to protect the rights of the Controller and of users;
- other users of the platform, limited to the data you have chosen to make public on your profile or in published content (e.g. professional name, bio, offers and messages sent to the client).
We do not sell your personal data to third parties and we do not disclose it for purposes incompatible with those stated in this notice.
5. Transfer of data outside the European Economic Area
Some providers (in particular Stripe and Google) may process data outside the European Economic Area, mainly in the United States of America. In such cases the transfer takes place on the basis of appropriate safeguards under Articles 44 et seq. GDPR, and in particular:
- the European Commission's adequacy decision on the EU–US Data Privacy Framework, where providers are certified;
- Standard Contractual Clauses approved by the European Commission;
- additional technical and organizational measures, where necessary based on a transfer impact assessment.
A copy of the safeguards can be requested by writing to info@freelancewww.it
6. Rights of the data subject
Under Articles 15-22 GDPR you have the right, at any time, to:
- obtain confirmation that your data is being processed and access it (right of access);
- request rectification of inaccurate data or completion of incomplete data;
- request erasure of data ("right to be forgotten") in the cases provided for by law;
- request restriction of processing;
- exercise the right to data portability;
- object to processing (Art. 21 GDPR);
- withdraw your consent at any time, without affecting the lawfulness of processing based on consent given before the withdrawal;
- lodge a complaint with the supervisory authority: Garante per la protezione dei dati personali (Italian Data Protection Authority), Piazza Venezia n. 11, 00187 Rome, Italy, protocollo@gpdp.it – www.garanteprivacy.it.
To exercise your rights you can send a request to info@freelancewww.it. We will respond without undue delay and in any event within one month of receipt, except for extensions in the cases provided for by Art. 12 GDPR.
7. Automated decision-making and profiling
We do not use fully automated decision-making processes that produce legal or similarly significant effects on you under Art. 22 GDPR. Any system for assessing a client's reliability is a supporting tool: we strive to verify, as diligently as possible, the genuineness of listings and the identity of those who publish projects, but we cannot guarantee the reliability of every client 100%. The final decision on returning credits to freelancers, in the cases provided for in the Terms, is always taken following a human review. For details on credit refunds, see the Terms and Conditions.
8. Data security
We adopt technical and organizational measures appropriate to the risk to protect personal data from unauthorized access, loss, alteration or destruction, including: encrypted transmission via HTTPS/TLS, session authentication with JSON Web Tokens (JWT), password storage using resistant hashing algorithms, access control on our systems, logging and periodic backups. In the event of a personal data breach that presents a high risk to your rights and freedoms, we will inform you without undue delay and notify the event to the supervisory authority within the terms set out in Articles 33-34 GDPR.
9. Minors
FreelanceWWW's services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please report it to info@freelancewww.it: we will delete it without undue delay.
10. Email communications
FreelanceWWW sends you only service communications, generated by actions you or other users take on the platform. We do not send newsletters or advertising campaigns, and we do not sell or buy email addresses from third parties: the only address we write to is the one you entered when registering or later updated from your personal area.
The communications you may receive are:
- account-related emails: registration confirmation, password reset;
- emails about the project lifecycle: publication, approval or non-approval of a project request;
- notifications of new projects published in the category you registered for as a freelancer;
- emails about offers: offer received, offer read by the client, new message on an offer;
- administrative emails: outcome of a credit purchase, issuance of the electronic invoice.
Emails related to your account, to projects you have published, to offers and to administrative obligations are necessary for the performance of the contract under Art. 6(1)(b) GDPR: they cannot be individually turned off, because without them the service you requested cannot work. You can stop them at any time by requesting deletion of your account.
Notifications of new projects, which are the only recurring communication that is not strictly necessary, can be turned off with a single click via the link at the bottom of each of those emails, with no need to log in, or from your personal area's preferences. Turning them off takes effect immediately and remains in place until you choose otherwise.
Addresses that generate a permanent delivery failure (hard bounce) and those for which we receive a spam report are automatically excluded from any further sending. For any request regarding email communications you can write to info@freelancewww.it, a monitored address that also receives direct replies to our notifications.
11. Cookies and similar technologies
For detailed information on the use of cookies and similar technologies — including purposes, duration and how to manage your preferences — please see our Cookie Policy.
12. Changes to this notice
We reserve the right to update this Privacy Policy at any time to reflect regulatory, technical or organizational changes. Updated versions will be published on this page with an indication of the last update date; in the event of substantial changes we will inform you by email or via a notice visible on the platform.
13. Contact
For any question or clarification regarding the processing of your personal data you can write to info@freelancewww.it